Warranty Information
All products sold by Bathroom Superstore are covered by individual warranties as outlined below.
Important Notice
Products must be installed by a licensed and professional tradesperson to maintain warranty validity. Warranty does not cover:
- Defects or damage from abnormal use
- Unauthorised repairs or alterations
- Improper installation or incorrect servicing
- Tampering, converting, or modifying products
- Other acts not the fault of Bathroom Superstore
Warranty Periods
| Product Category | Period | Coverage |
|---|---|---|
| Mixer | 3 Years | Ceramic disc cartridges |
| Mixer | 12 Months | Replacement parts — hinges, sliders, handles |
| Combination Tapware | 3 Years | Ceramic cartridges |
| Combination Tapware | 12 Months | Manufacturer warranty |
| Black / White / Combination Coated Finish | 12 Months | All parts |
| Polished Chrome Finish | 3 Years | All parts |
| Shower | 3 Years | Internal fittings |
| Accessories | 12 Months | All parts |
| Heated Towel Rails | 12 Months | All parts |
| Basins & Toilet Suites | 12 Months | Manufacturer warranty |
| Bathtubs | 5 Years | Manufacturer warranty |
| Kitchen Sinks | 3 Years | Manufacturer warranty |
| Basin & Sink Accessories | 12 Months | Manufacturer warranty |
How to Claim
- Contact us by phone or through our contact page with details of the issue.
- Provide proof of purchase — your receipt or builder handover document.
- We assess your claim and determine the appropriate resolution.
- Resolution — repair, replacement, or refund as per the warranty terms.
Warranties are non-transferable and apply to the original purchaser only. Use of non-genuine replacement parts or unauthorised accessories will void the warranty. For full terms and conditions, see our Terms & Conditions page.