Warranty Information
All of our products are covered by comprehensive warranties. Quality guaranteed with complete customer satisfaction.
🛡️ Important Warranty Information
All of our products are covered by Individual Warranties. It is the Customers' responsibility to ensure that the items are installed by a Licensed & Professional Tradesperson.
Warranty will NOT cover:
- Defects or damages from abnormal use
- Unauthorized repairs or alterations
- Improper installation
- Incorrect servicing
- Tampering, converting, or modifying products
- Other acts which are not the fault of Bathroom Superstore
We are here to help and believe in complete customer satisfaction.
Warranty Periods
MIXER
COMBINATION TAPWARE
ALL BLACK/WHITE/COMBINATION COATED FINISH PRODUCTS
ALL POLISHED CHROME FINISH PRODUCTS
SHOWER
ACCESSORIES
HEATED TOWEL RAILS
BASINS & TOILET SUITES
BATHTUBS
KITCHEN SINKS
BASIN & SINK ACCESSORIES
How to Claim Warranty
Contact Us
Call 1300 BATHSS or email us with your warranty claim
Provide Proof
Present proof of purchase (receipt or builder handover document)
Assessment
We'll assess your claim and provide a solution
Resolution
Repair, replacement, or refund as per warranty terms
Warranty Claims Contact
1300 BATHSS (1300 228 477)
info@bathroomsuperstore.com.au
Within 24 hours
🔧 Professional Installation Required
All products must be installed by a Licensed & Professional Tradesperson to maintain warranty validity.
📋 Warranty Transfer
Warranties are non-transferable and apply only to the original purchaser.
🔄 Genuine Parts Only
Use of non-genuine replacement parts or unauthorized accessories will void the warranty.
📄 Terms & Conditions
Full warranty terms and conditions are available in our complete Terms & Conditions document.
Need Help with a Warranty Claim?
Our customer service team is here to help with any warranty questions or claims